JPK Properties Pty Ltd trading as Genuine Connections Illawarra
Last updated: 9 October 2026
Secure payment
Memberships and event tickets are paid in Australian dollars using Stripe Checkout, unless an offline payment arrangement is approved. Receipts are available in the member portal after payment is confirmed.
Membership applications
If we decline an application before membership activation, the membership fee will be refunded. If you withdraw before activation, contact us promptly; any refund will take account of services already supplied and your rights under Australian law. Once an approved membership has started, change-of-mind refunds are not normally available, but statutory consumer rights continue to apply.
Event cancellations by a member
Unless an event listing states a different deadline, contact us at least 72 hours before the event. We may offer a refund or event credit where we can reasonably do so. Late cancellations and non-attendance are generally non-refundable because venue and supplier commitments have already been made. You may ask us to consider exceptional circumstances.
Event changes or cancellation by us
If we cancel an event, the ticket price will be refunded or, with your agreement, credited to another event. If an event is rescheduled or materially changed, we will explain the options available. We are not responsible for unrelated travel or accommodation costs to the extent permitted by law.
Refund timing
Approved card refunds are sent to the original payment method. Bank processing times vary and are outside our control. Approved offline-payment refunds will be arranged with you securely.
Australian Consumer Law
This policy does not limit remedies available under the Australian Consumer Law. If a service has a major problem, you may be entitled to cancel and receive a refund for the unused portion or compensation for reduced value.
Requesting help
Email hello@genuineconnectionsillawarra.com.au with your name, membership or booking reference, payment date and the reason for the request. Do not send card numbers by email.